Smash is operated by Softon Ltd, a company licensed under the Anjouan Gaming Authority (licence number ALSI-202409012-FI1). That licence is the framework within which we run every part of this platform — from how we process deposits to how we respond when a player raises a complaint. It is not a formality; it sets out what we are required to do and gives players a point of reference if they feel we have fallen short.

We launched in 2026, and from the outset we made a deliberate decision about who this site is built for. We want it to work well for players who come here regularly and stake at higher levels, and equally for those who play occasionally and more cautiously. That means the platform has to function reliably across both ends of that range — consistent withdrawal times, clear terms, and support that is reachable when it matters.

How we handle player money

Player balances are kept separate from the operational funds we use to run the business. This is not something we do because it is convenient — it is a basic protection that means your deposited funds are not exposed to the ordinary financial activity of the company. When you request a withdrawal, you are drawing on funds held for that purpose, not on general business liquidity. Our target withdrawal window is zero to twenty-four hours, and we treat delays to that as something to investigate, not to accept.

Safer gambling and accountability

We take the position that some people who come to this site will, at some point, need to step back from gambling. We do not treat that as an edge case. The platform includes tools that let you set limits on deposits, losses, and session time, and we expect those tools to work properly and to be easy to find. If you contact us because you are concerned about your own play, we will not redirect you or make it difficult. We will point you to the controls available and, where appropriate, to independent support organisations.

Being held accountable matters to us in a practical sense. The Anjouan Gaming Authority provides a regulatory structure, and beyond that we expect our own support and compliance teams to handle disputes fairly and without unnecessary delay. When something goes wrong — a technical fault, a payment issue, a misunderstanding over bonus terms — our standard is to acknowledge it, investigate it properly, and communicate clearly about what we find. We do not consider a complaint closed until the player has received a substantive response.

We choose the game studios and payment providers on this platform based on their reliability and the standards they operate to. If a provider's track record gives us reason for concern, they do not appear here. The same logic applies to payment routes — we list methods that are stable, that process within reasonable timeframes, and that players in the United Kingdom can use without friction.

If you have a question about how we operate or want to understand something specific about your account, our support team is available and can be reached through the contact options on this site.